BAD CUSTOMER SERVICE - ROBBING CUSTOMERS

Cell C will never change, they do not have customer's interest at heart. They kept on promising that they will arrange refund in 7 working days since June 2023 and I have not received anything, instead they give excuses. They involved the third party to collect the payments on their behalf and suddenly they are stating that my payments on my statements do not corresponds with what they received however they can see the credit on the account. Those payments will not correspond with your records as SSDA was collecting the payments on your behalf and I have provided the proof for the payments collected by SSDA on your behalf and I'm not sure how much they paid to you and on which date. All I need is my refund for the extra payments collected on my account. I have spoken to floor managers (Tebogo Moloi - tried to help and Keamogetse who hanged up on me) and they couldn't assist, and I have escalated the matter to the CEO (Jorge Mendes) but it seems like it's the culture of Cell C to ignore their customers and they do not take them seriously. The only time Cell C cares about their customer it's when they are looking for business opportunity to benefit from customers. It's been almost 2 weeks since I emailed Mr. Mendes, and I didn't receive any feedback from him, or his staff and I keep on calling every week. Today I spoke to the floor manager (Keamogetse) and you could hear she was not interested to assist and kept on avoiding my questions by referring me back to SSDA, stating that I should deal with them as they collected the payments from me. When I asked if she knows where the credit on my account comes from, she avoided my question. I do not have any business agreement with SSDA, they were appointed by Cell C and collected the extra funds on their behalf. I should have checked the reviews before I could make any business decision with you, I will not recommend anyone to use your services. Your company vision does not align with the customer service we are receiving, I hope this gets to the top management and help to review your customer services approach.