Bad customer service provided

I'm a extremely disappointed by the service given by cell c network when I informed him of my problem. Instead of assistance they actually added onto the frustration in my problem. Its shocking experience as a long standing customer with this network.July 17 I signed new contract with cell c for a Zte router on the 16 I encountered network connection problem. Called their technical assistance to assist to no luck. Made visit to springs brach 17 still no luck suggest Sim swap as Sim card detected as problem. 18 call to tech team still no luck . I was tasked to buy non Rica Sim them Sim swap at a fee which I query that hardly two months old contract now Sim declared dissfunctional without being tempered by me given by the provider.

Expectations Sim swap done on my line not at my cost. Usage report from 16th to be investigated An apology for all headache trouble went thru A compensation fr my expenses traveling to and from store with no help.