Bad customer service & *********** consultants

i got a call in January or February, a consultant offered to upgrade my contract. so I agreed to that, the upgrade was supposed to be effective from end of May or beginning of May when my initial contract ended.

I took up a contract with Telkom because their offer was much better than what cell c had offered me. I then called in to cancel the contract all together when it ends. the guy that I spoke to said its ok it will be done, he even told me on that day that there was an outstanding out which I had to pay. I was surprised because every month a debit order goes off so how can there be an outstanding amount due? he then advised that the outstanding amount will be deducted with the last payment as I said I will not be paying it cash.

today 1st May 2018 e debit order of R201. 89 went off my account from cell c. I called in and was transferred from customer service to retentions, from retentions to cancellations department. I spoke to Nadia who told me that me that the contract cannot be cancelled because they already allocated data for June. she was so *********** because she kept on asking me irrelevant questions, like did u call us on the 29th? is that information not supposed to be on the system already?

after I specifically called in & asked nicely that I do not wish to continue with the contract when it ends, my request was ignored and the contract was not cancelled. after I requested not to be upgraded my request was ignored and the contract was upgraded.

I want this contract to be cancelled with immediate effect, if it means the data has to be reversed then let it be. if not cell c must know that I will be stopping their debit order and they will not be debiting any more money from my account. and they will not black list me otherwise I am taking this to be ombudsman.

I want this to be resolved before the end of today.