Bad Customer Service giving me an order of a sim card when I ordered a cellphone. Billing me without communicating if I am approved for my initial request of a cellphone.

As indicated I am very upset with Cell C, I called on a Sunday 21 July 2019 a week ago to apply for a contract phone Samsung A50. What was since delivered last week Wednesday was a simcard of which I e-mailed Mr Dennis Sibanyoni to ask him what this simcard is for. I received no response, today30 July 2019 when I called Cell C, Ms Motebe indicated that Mr Sibanyoni issued an application for a sim card for me and not a cellphone Samsung A 50 I requested.

I therefore would like to lodge my disatisfaction with Cell C and request that they cancel this sim contract as I have not used the sim card and request it be collected. I will also be reporting Cell C for issuing wrong contract that i did not request and deducting R71 for a sim contract from my account today 30 July 2019. If I have not received a response by 12:00 today. I will communicate my displeasure of Cell C to the Consumer Commission. It cannot be that I request a cell phone contract and there is no communication on whether my request was approved or not for the cellphone contract. Instead what I received is a sim card and not the Samsung A50 phone I ordered. If I did not qualify for the cellphone you should just have sent me a rejection note rather than giving me a contract of something I do not need.