MM
MR M
1 reviews | Active since Oct 2018
11 Jan 2021, 15:26
BAD CUSTOMER SERVICE FROM FIBRE DEPT AT CELLC
After installation and activation of fibre to my home, I needed to know how I will be billed every month and also did I need to have a debit order set up to pay for my service.
I have been scolded and screamed at by the agent and I tried to get ahold of the contractor who dealt with my installation, Kagiso, telling me that if I had any problems, to contact him via email and that he will get back to me asap. This never happened. After sending an email for the 6th time, I still have not heard from him yet.
It has been the worst nightmare ever to get someone in the call center as to assist and listen and to understand.
The service of this company is absolutely unprofessional and unshapely!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
11 Jan 2021, 15:34Good day Mr. M
Thank you for contacting Cell C.
We have received your C-Fibre query. Our Team will contact you to assist.
Please accept our apologies for the service you have experienced thus far.
^NZ
Thank you for contacting Cell C.
We have received your C-Fibre query. Our Team will contact you to assist.
Please accept our apologies for the service you have experienced thus far.
^NZ
Cell C's reply11 Jan 2021, 15:34
Official
Good day Mr. M
Thank you for contacting Cell C.
We have received your C-Fibre query. Our Team will contact you to assist.
Please accept our apologies for the service you have experienced thus far.
^NZ
Thank you for contacting Cell C.
We have received your C-Fibre query. Our Team will contact you to assist.
Please accept our apologies for the service you have experienced thus far.
^NZ
MM
MR M's updateReviewer Update
12 Jan 2021, 12:02I just want to thank Palisa from Social Media who phoned me bac and assisted me in no time to resolve the problem I had. Excellent customer service as well as fantastic skill in problem solving! Good work Palisa!
MM
MR M's update12 Jan 2021, 12:02
Reviewer Update
I just want to thank Palisa from Social Media who phoned me bac and assisted me in no time to resolve the problem I had. Excellent customer service as well as fantastic skill in problem solving! Good work Palisa!
MM
MR M's updateReviewer Update
12 Jan 2021, 12:035 stars to Palisa!!!!
MM
MR M's update12 Jan 2021, 12:03
Reviewer Update
5 stars to Palisa!!!!
Cell C's replyOfficial
12 Jan 2021, 13:06We are glad that hear that your query has been resolved.
Your sentiments have been shared with Palesa and her Manager.
^MM
Your sentiments have been shared with Palesa and her Manager.
^MM
Cell C's reply12 Jan 2021, 13:06
Official
We are glad that hear that your query has been resolved.
Your sentiments have been shared with Palesa and her Manager.
^MM
Your sentiments have been shared with Palesa and her Manager.
^MM