MM
Mohau M
1 reviews | Active since Jan 2020
24 May 2024, 04:17
Bad customer service from cellc
I have been requesting for an unblacklisting for the past 2 weeks and I am being told to wait past the promised turnaround time the first case was closed without them communicating with me I had to resend a new email requesting assistance. I currently don't have a phone because it was ****** and the insurance is refusing to give me a phone cause they say I must unblock the device and re blacklist as it was previously blocked mind you this is a contract phone they only care about calling me to tell me I quilfy for an upgrade why would I want to continue business with them?
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Replies (2)MM
Mohau M's updateReviewer Update
08 Jun 2024, 10:43I would like to thank Philsiwe from cellc social media for assisting me if it was not for the social media department I would still not have a phone I would also like to thank Thato manager from Cellc customer care they really helped me after 2 months fighting with cellc insurance department for a lost device claim.
MM
Mohau M's update08 Jun 2024, 10:43
Reviewer Update
I would like to thank Philsiwe from cellc social media for assisting me if it was not for the social media department I would still not have a phone I would also like to thank Thato manager from Cellc customer care they really helped me after 2 months fighting with cellc insurance department for a lost device claim.
Cell C's replyOfficial
08 Jun 2024, 11:25Dear Mohau Makgata
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Philsiwe from our social media department and Thato, a manager from our customer care team, were able to assist you effectively.
Your feedback is invaluable to us, and we'll be sure to pass on your compliments to Philsiwe and Thato for their outstanding service. We're committed to providing exceptional support to all our customers, and it's heartening to know that our team members went above and beyond to resolve your concerns.
Please check your SMS or email for a message asking you to rate the service you received from our team.
Thank you once again for choosing Cell C. We appreciate your support and look forward to serving you again in the future.
Regards,
Cell C | TM
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Philsiwe from our social media department and Thato, a manager from our customer care team, were able to assist you effectively.
Your feedback is invaluable to us, and we'll be sure to pass on your compliments to Philsiwe and Thato for their outstanding service. We're committed to providing exceptional support to all our customers, and it's heartening to know that our team members went above and beyond to resolve your concerns.
Please check your SMS or email for a message asking you to rate the service you received from our team.
Thank you once again for choosing Cell C. We appreciate your support and look forward to serving you again in the future.
Regards,
Cell C | TM
Cell C's reply08 Jun 2024, 11:25
Official
Dear Mohau Makgata
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Philsiwe from our social media department and Thato, a manager from our customer care team, were able to assist you effectively.
Your feedback is invaluable to us, and we'll be sure to pass on your compliments to Philsiwe and Thato for their outstanding service. We're committed to providing exceptional support to all our customers, and it's heartening to know that our team members went above and beyond to resolve your concerns.
Please check your SMS or email for a message asking you to rate the service you received from our team.
Thank you once again for choosing Cell C. We appreciate your support and look forward to serving you again in the future.
Regards,
Cell C | TM
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Philsiwe from our social media department and Thato, a manager from our customer care team, were able to assist you effectively.
Your feedback is invaluable to us, and we'll be sure to pass on your compliments to Philsiwe and Thato for their outstanding service. We're committed to providing exceptional support to all our customers, and it's heartening to know that our team members went above and beyond to resolve your concerns.
Please check your SMS or email for a message asking you to rate the service you received from our team.
Thank you once again for choosing Cell C. We appreciate your support and look forward to serving you again in the future.
Regards,
Cell C | TM