1 reviews | Active since Oct 2021
Bad customer service from Cell C
I have a contract with Cell C which is coming to an end in October 2021. On the 30th August 2021 Cell C wrongfully debited me an amoun of R1302 instead of R434. I went to Cell C Brooklyn to query about it only to find out that my account was not updated when my debit orders went through. When I called Cell C customer service I spoke to Mbali who who asked me email her my 3 months bank statement and confirmed that she has received it and that turnaround time for my query will be 72hours. I've been calling Cell C since then and have been getting a run around from the consultants, team leader and manager on duty. Every time I call a new call is logged for me and I'm promised to be called back but no one has called me till today. So I'm not s**** what one suppose to do to get her refund because it's been more than 30 days that I've been querying about this.
Today I spoke to Siphiwe who is the floor manager who again opened a new query for me and informed me that the turn around time will be 48 hours. I very disappointing with the customer service I've received from Cell C and will not recommend Cell C to anyone I know
Thank you for getting in touch.
We have received your review regarding the billing of your Cell C account.
We see that there is credit of R-434.00, which offset your September invoice. There is currently no bill for October 2021. We will confirm if there is bill for the month of October after the 7th of this month.
^NZ
Thank you for getting in touch.
We have received your review regarding the billing of your Cell C account.
We see that there is credit of R-434.00, which offset your September invoice. There is currently no bill for October 2021. We will confirm if there is bill for the month of October after the 7th of this month.
^NZ
In the interim, please forward us your bank statement to *** so we can assist accordingly.
^NZ
In the interim, please forward us your bank statement to *** so we can assist accordingly.
^NZ
^MP
^MP
^MP
^MP