GD
Godwin D
1 reviews | Active since Mar 2012
19 May 2023, 13:52
Bad Customer service from Cell C
For 8 years Cell C has failed to change the ID particulars on my Cellphone contract. Now I am due for an upgrade I am told I can't upgrade. I gave all they require to rectify again nearly 2 weeks ago, I am being referred from post to pillar. Their rude consultants at Festival Mall make things worse through their attitude and unwillingness to help. I have had a case open now since the 11th of May with not even a single traction
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 May 2023, 11:34Thank you, we will be in touch
^DA
^DA
Cell C's reply23 May 2023, 11:34
Official
Thank you, we will be in touch
^DA
^DA
GD
Godwin D's updateReviewer Update
25 May 2023, 11:02After a lot of back and forth and submission of requisite documents, the query is still where it was 2 weeks ago. One wonders if this so called "vetting department" does any work
Maybe is just time to give up....
Maybe is just time to give up....
GD
Godwin D's update25 May 2023, 11:02
Reviewer Update
After a lot of back and forth and submission of requisite documents, the query is still where it was 2 weeks ago. One wonders if this so called "vetting department" does any work
Maybe is just time to give up....
Maybe is just time to give up....
Cell C's replyOfficial
25 May 2023, 11:05Our records indicate that Mosa Mazwi from the social Media Department has been in contact with you today and advised on a way forward.
^DA
^DA
Cell C's reply25 May 2023, 11:05
Official
Our records indicate that Mosa Mazwi from the social Media Department has been in contact with you today and advised on a way forward.
^DA
^DA
GD
Godwin D's updateReviewer Update
25 May 2023, 12:25nope, i called ur customer service, and the feedback is still as it was before. no body was in touch, i called cell c
GD
Godwin D's update25 May 2023, 12:25
Reviewer Update
nope, i called ur customer service, and the feedback is still as it was before. no body was in touch, i called cell c
Cell C's replyOfficial
25 May 2023, 12:44We have escalated the matter. Do expect communication soon.
^DA
^DA
Cell C's reply25 May 2023, 12:44
Official
We have escalated the matter. Do expect communication soon.
^DA
^DA