LN
Linda N

1 reviews | Active since Jul 2013

20 Aug 2024, 09:29

Bad Customer service from Cell C

I've been a Cell Ccustomer for 19 years and things were ok and smooth however last year I had some problems and so Cell C decided to hand me over and I was paying my account through their debt collector. I finished paying in December to a total of R13000 and so when I called them in January they told me I have an outstaing amount of R1600 when I asked them what it was for no one could explain i was send from pillar to post with no one who would explain what was it for. This reflected bad on my credit record they even took away my numbers without informing me and so I referred the matter to my lawyers and since January we were fighting this matter and no one could explain. I ended up depressed and had to see my pyschiatrist and pyschologist and i had to pay out of my own pocket.

Cell C played me very bad.

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Replies (3)
Cell C
Cell C's reply20 Aug 2024, 12:05
Official
Dear Linda Ngcobo

Thank you for contacting us. 

The matter will be investigated and rectified. We apologize for the unpleasant experience.

Please do expect our call shortly. 

Regards
Cell C | NT 
LN
Linda N's update25 Aug 2024, 18:44
Reviewer Update
I would like to express my gratitude towards Johnny from CELL C who came to my rescue after my review he actually contacted me and promised to look into the matter it took him 2 days to get to the bottom of things and on Friday he contacted me at told me that I no longer owe CELL C nothing and the ITC records has been updated but it takes upto 14 days to show the changes, I thanked him for attending my matter and now wait patiently to see, he was professional and handled the calls with courtesy, I thank you very much Johnny.
Cell C
Cell C's reply26 Aug 2024, 09:31
Official
Dear Linda Ngcobo

Thank you so much for your wonderful feedback! 🌟 I’m thrilled to hear that Jonny was able to resolve your issue swiftly and professionally. It’s great to know that he kept you informed every step of the way and provided such outstanding service.

We appreciate your patience throughout this process and will keep an eye on the updates to ensure everything is resolved smoothly. Thank you for acknowledging Jonny’s efforts—your positive feedback means a lot!

Regards,
Cell C | TM