1 reviews | Active since Apr 2015
Bad customer service from Cell C
I received a sms from Cell C on 5/8/21 informing me that my debit order of R136-50 was returned unpaid. I checked my bank statement and the payment however was paid. My debit order amount is actually R130 a month. Do not know what the extra R6-50 is for. I phoned Cell C on 13/8/21 and the consultant however confirmed that my a/c is up to date. Received another sms dated 5/10/21 informing me that my Cell C a/c has been handed over to SSDA (Debt Collectors). On 6/10/21 our cellphone services were suspended. I called Cell C again and the consultant confirmed that my a/c is up to date and reconnected our cell phone services. I decided to visit the nearest Cell C store which is 60km from where I am residing. The consultant handed me statements and also confirmed that my a/c is up to date. This whole mess is now reflecting badly against my name and I am unable to get the correct information from *********** Cell C consultants who cannot assist me in solving this matter. My only solution is to cancel my contract after being with Cell C for many years.
Your ref no: ***
If you are struggling to find my details, my
a/c no is *** ino C Schoeman and I have
2 cellphone numbers: ***and ***, my monthly
debit order is R130 going through my bank a/c at the end of the month.
You only sent one sms to ***informing that a debit order of R136-05 was unpaid (which however shows as paid on my bank a/c) and on my Cell C statement dated 4/8/21, and then on 5/10/21 you sent a sms to ***informing that the a/c has been handed over! No communication i.e. phone call or email to me just to confirm that the "unpaid" debit order was in fact correct?
This is not acceptable! It is just good company practice to communicate with your customer.
After all these years with Cell C, I get a kick in the back!
Please reply soonest by e-mail (***)
with your documentation/statements on the above matter.
Please instruct your debt collecting company to put a hold on the case and to stop calling me.
Seems like this is the only way to communicate with Cell C as no consultant could assist me.
C Schoeman (Mrs)
(Id Number: ***)
Your ref no: ***
If you are struggling to find my details, my
a/c no is *** ino C Schoeman and I have
2 cellphone numbers: ***and ***, my monthly
debit order is R130 going through my bank a/c at the end of the month.
You only sent one sms to ***informing that a debit order of R136-05 was unpaid (which however shows as paid on my bank a/c) and on my Cell C statement dated 4/8/21, and then on 5/10/21 you sent a sms to ***informing that the a/c has been handed over! No communication i.e. phone call or email to me just to confirm that the "unpaid" debit order was in fact correct?
This is not acceptable! It is just good company practice to communicate with your customer.
After all these years with Cell C, I get a kick in the back!
Please reply soonest by e-mail (***)
with your documentation/statements on the above matter.
Please instruct your debt collecting company to put a hold on the case and to stop calling me.
Seems like this is the only way to communicate with Cell C as no consultant could assist me.
C Schoeman (Mrs)
(Id Number: ***)