Bad customer service

Hi Cell C?

I have been your loyal customer for more than 10 years. I’m really disappointed with the level of service I have received from 3 different customer service consultants. I called your customer care service on Sunday to request my phone to be blocked since it was ****** on the same day ( Sunday) and the consultant who was assisting me on that told me that all the information that was requested from my side was forwarded to the relevant department and I will receive the ITC number shortly, of which I haven’t received it till date. I made numerous follow up phone calls no one mentioned anything about filling in the blacklisting request form until today morning after I made another follow up phone can only to be told that I need to fill in the form. The 24-48 hours waiting period is over that I was told about on Monday when making a follow up. If I didn’t make the call today I will be still waiting in the dark because there was no correspondence email or phone call regarding the form. This reduce my chances of getting back my phone.I can’t open a case without the ITC reference number and istore can’t assist me with any either without the case number and ITC number.

Not forgetting the level of incompetence received from one of your consultant Nompumelelo. Around 10h45 29/12/2021 she hanged up on me while I was asking her questions.

I even went to your woodmead head offices and there was no one to assist me. I was told by security guards. I would really appreciate it if this is attended to with sense of agency.