ML
Mpho L
1 reviews | Active since Nov 2015
03 Feb 2020, 10:58
Bad Customer Service ever
Yesterday i called customer care at about 19:30 to do a sim swap for my contract and i was assisted by a guy names Tshepo in the Sim swap department which refused to do a sim swap for me after i passed my security check questions. this guy didnt even give me a change to talk he kept on repeating himself informing me that he cannot assist me. i asked too speak to team leader and he hang up on me. I called again and agent kept on releasing the call. Im not sure why we have call centre's if they refuse to assist us, i cannot go to a cell c store to do my sim swap.
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Cell C's replyOfficial
03 Feb 2020, 11:14Good Day Mpho
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Tshepo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager, he was apprehensive instead of transferring your call. We understand your frustration at having not been properly directed to an on-duty supervisor, and your even greater frustration at having to call back in.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
The matter has been escalated and we will be in touch.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Tshepo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager, he was apprehensive instead of transferring your call. We understand your frustration at having not been properly directed to an on-duty supervisor, and your even greater frustration at having to call back in.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
The matter has been escalated and we will be in touch.
^NS
Cell C's reply03 Feb 2020, 11:14
Official
Good Day Mpho
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Tshepo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager, he was apprehensive instead of transferring your call. We understand your frustration at having not been properly directed to an on-duty supervisor, and your even greater frustration at having to call back in.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
The matter has been escalated and we will be in touch.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Tshepo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager, he was apprehensive instead of transferring your call. We understand your frustration at having not been properly directed to an on-duty supervisor, and your even greater frustration at having to call back in.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
The matter has been escalated and we will be in touch.
^NS