Bad customer service ever

my name is pollen konyane and i have a contract with cell c, during the month of March i lost my phone due to a ******* and i reported the matter to the nearest police station and i then went to a cell c store in Tembisa to submit all the necessary documents which was successful...but as a customer even today i haven't received anything from this insurance company and when i am trying to get hold of them on ********** 007 the number is not going through as i must wait on the line for more than 30 minutes and to be honest i am not satisfied with the service of this insurance as they don't know how to treat their customers and i must say in this regard"their service is terrible more than the word itself" because as a customer i cannot wait for 5 months for my claim to be processed....#bad service I've ever had in y life.