bad customer service ever

<p>I got to Cell C in the Golden Acer Mall in Cape Town and they had just opened there doors at 8.30 am it was just me and a contract customer as well they assisted the customer very quick and in no time that customer was Gone ***** what got me so puzzled was the fact that l wanted to do a Sim swop so all l wanted was a replacement sim and card as first the lady tried to charge me 10.00 for it and l adviced her that l will do it over the phone and she said its 1.00 for a sim seeing that she was not ineterested of helping me the moment she realised that lm a pre paid customer and she started giving excuses that there system was Not on and at one point she said it was going through some updates it clearly showed that they didnt want to help me and the ladies kept on going to the back of the store until after 45 mins of me standing she told me that l would have to come back later she couldnt help me ***** All lm suprised of is the difference in customer service we recieve between Contract customers and Pre paid customer ********* after standing there for nearly an hour all they could tell me is to go and come back another time ******* rite now l cnt even use my mobile banking or see any transaction going through</p>