BVDH
Barry Van Der Heever
1 reviews | Active since Jan 2021
27 Jan 2021, 12:58
Bad Customer service
I called cellc cancelations today at 12:18 to cancel LTE sim card I had for less than 6 working days and a lady I dealt with was very unsure and was not professional to say the least and the call was dropped. I just want to point out that customer retention is built on service and not discounts. Please treat your clients with respect. See REF ***. I called back and great person Thulani was most helpful and professional. Thank you.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
27 Jan 2021, 14:31Good day Barry
Thank you for getting in touch.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention.
We will use the feedback to make us better and to ensure this doesn’t happen again.
^YM
Thank you for getting in touch.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention.
We will use the feedback to make us better and to ensure this doesn’t happen again.
^YM
Cell C's reply27 Jan 2021, 14:31
Official
Good day Barry
Thank you for getting in touch.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention.
We will use the feedback to make us better and to ensure this doesn’t happen again.
^YM
Thank you for getting in touch.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention.
We will use the feedback to make us better and to ensure this doesn’t happen again.
^YM