KS
Karabo S
1 reviews | Active since Apr 2021
17 Apr 2021, 07:21
Bad customer service
Customer service is not great ,for some reason my sim card has been disconnected from the network and when I call the call center no one seems to know what they doing ,the IT department is worse they never get back to a client when promised to do so.i want to port my number to a different network because wow cell c does not care about their customers,I put so much emphasis on how much I need my number to work,now I had to pay R20 to do a sim swap and that time it wasn't my fault that my sim stopped working,this is *********** especially for a network that we care about but they don't care about their clients,to be honest I wouldn't recommend cell c to anyone ,its a very dishonest network and bad employees.
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Cell C's replyOfficial
17 Apr 2021, 09:08Hi Karabo
Thank you for contacting Cell C.
Your cellphone number is active on our side and according to our records you have been able to use the SIM card after processing the SIM swap.
SIM cards are after all electrical components and as such are prone to damage. This could be due to electric shock from the battery, static electricity discharge or even corrosion if exposed to humidity.
^MM
Thank you for contacting Cell C.
Your cellphone number is active on our side and according to our records you have been able to use the SIM card after processing the SIM swap.
SIM cards are after all electrical components and as such are prone to damage. This could be due to electric shock from the battery, static electricity discharge or even corrosion if exposed to humidity.
^MM
Cell C's reply17 Apr 2021, 09:08
Official
Hi Karabo
Thank you for contacting Cell C.
Your cellphone number is active on our side and according to our records you have been able to use the SIM card after processing the SIM swap.
SIM cards are after all electrical components and as such are prone to damage. This could be due to electric shock from the battery, static electricity discharge or even corrosion if exposed to humidity.
^MM
Thank you for contacting Cell C.
Your cellphone number is active on our side and according to our records you have been able to use the SIM card after processing the SIM swap.
SIM cards are after all electrical components and as such are prone to damage. This could be due to electric shock from the battery, static electricity discharge or even corrosion if exposed to humidity.
^MM