JM
Joyce M
1 reviews | Active since Dec 2011
22 Jun 2021, 14:37
Bad customer service
This morning I woke to find a shock of mylife, Cell C debited my account for R14 446 for the contract I cancelled, still waiting for my refund and I am still being debited. My query was escalated so many times that Iost count. Below is the last communication I received today MSISDN: Security Check: Passed Reason for call: Customer would like to follow up on are and that she was advised on the 20/05/21 that it will be deposited Action Taken : Advise customer that I have escalated a follow up case Timescales if applicable : 7working days Old TT:*** Pls Cell C pay me my money and stop debiting my account as I am the one who bears all the bank charges
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
22 Jun 2021, 15:36Good day Joyce
Thank you, for raising this with us.
it is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we'll follow up and advise accordingly.
^YM
Thank you, for raising this with us.
it is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we'll follow up and advise accordingly.
^YM
Cell C's reply22 Jun 2021, 15:36
Official
Good day Joyce
Thank you, for raising this with us.
it is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we'll follow up and advise accordingly.
^YM
Thank you, for raising this with us.
it is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Kindly note that we'll follow up and advise accordingly.
^YM
JM
Joyce M's updateReviewer Update
24 Jun 2021, 12:10I just received an SMS saying my query has been resolved and I should rate your service. How do I rate a service when none was provided? Not sure how it has been resolved as no one from Cell C contacted me and I still don't have my refund
JM
Joyce M's update24 Jun 2021, 12:10
Reviewer Update
I just received an SMS saying my query has been resolved and I should rate your service. How do I rate a service when none was provided? Not sure how it has been resolved as no one from Cell C contacted me and I still don't have my refund