Bad Customer Service -Contracts Department

Very disappointed customer , with reference to customer service case number ***... Stil waiting for reply it seems as if cell c employees don’t care about their customers

I received my statement in December 2020 with an option to upgrade my data deal to 100 GB for R199pm I decided to take this deal contracted Cell C in Jan the lady who assisted me promised that my request has been transferred to retentions department as I am an existing customer. On the 1st Feb 2021 my upgrade was not processed an this deal ended 31Jan 2021 I decided to call cell c was transferred to contracts department with no one helping as they no longer had the deal package, sent an email to complain received a No reply email saying consultant will contact me within 24-48hrs still waiting for their call since 1Feb on the 8th sent a follow up message no response from Cell C how disappointing