Bad customer service-Cell C

Cell C claims to be efficient in responding to complaints via email. My husband,Jabulane Manana, sent an email to cell c customer service about an unauthorized debit order which was supposed to have stopped in June 2018 yet, they continued to debit money from his account. We were told that they only take about 2-3 working days to get back to us and now it is 10 days later. This is so unprofessional and does not represent the service they claim to offer.

I posted an attachment of the email on Facebook today and the email was sent on the 22nd of December.

Cell C, please sort this out as soon as possible. Jabulane Manana is the one you need to contact and his number is on the email.