Bad customer service

Since late November I've been calling CellC and no one has managed to assist me if anything I've been sent from one number to the other 084135/145. Palest promised that Ndibeni will call me back and that never surfaced. Took a contract and requested that my monthly benefits be allocated to my old number and the lady said she will do that. All I'm requesting is that you carry out my instruction when I took this contract. *** old New number ***