Bad Customer service

I'm so disappointed in Cell c,the customer service is very bad yes I understand that at some point I was wrong but I fixed my mistake and now since they got they full payment I lost my old number and the benefits I was getting which isn't fair course I paid them in full and in that case I have to be the one doing a follow up regarding this matter which is frustrating and unfair to me,so I want Cellc to sort this out and I want my benefits and my old number back that I paid for that's all I'm asking for...I'm sick and tired of calling plus going to the store and not getting any help I can't take this nonsense anymore or else I must get my money back and let us part ways