Bad customer service

How do I even start to explain how frustrated and disgusted Iam with cellc.

Firstly there customer care service are absolutely useless from there agents to the managers. I spoke to bongiswa, kamogelo and many other customer service agents and I didn't get any joy in this what so ever. I even spoke to two managers nhlakanipho and babalwa both are customer care managers both are usless.

So in December 2021 u decided to pay my account early which was in the 20/12/2021 and that payment was done on my cellc app and the amount which taken was R518. 00 and that was even the wrong amount my debit date is for 30th of every month but I did the payment early because it's December so i know all my accounts are paid.

On the 30/12/2021 cellc decided to debit my account and the debit order fails. In that 10 days their USELESS COLLECTIONS DEPARTMENT COULDN'T ALOCATE MY PAYMENT.

So I decided to call c on the 5/01/2022 I spoke to the usless customer care agent which offered no help but just told me to send docs to this and that email address so I sent my Pop and bank statement because I want my refund of bank charges and the extra R70. 00 that was debited.

And I sent all the docs but I haven't gotten any feed axn I called multiple times so one wants to asssint me.

So end of Jan cellc debits my account for 2 amount got Dec and Jan which failed because I only had money in my account for 1 amount becusse I know the December 1 is paid but cellc is so ****en dumb they ****ed my account up.

Then my lines gets deactivated so I ended up calling cellc customer care where I spoke to nhklanipho he told me send him my Pop of December and he will reactivate my line so I sent him an email with my Pop so he reactivates my line so if he reactivates my line then that means he awknowledges that I made the payment so then my line gets deactivated again because of my failed Jan debit so I made the payment and sent him POP my lines gets activated so I know that everytime is sorted come end of Feb cellc will only debit me for 1 amount.

But these ****s debit my my account on the 25/02/2022 and then on the 28/02/2022 which failed and I got charged bank charges again.

Cellc actually messed my credit score up because they can not allocate a payment that was done thought their cellc app.

I don't know what to do to get this sorted Iam so frustrated and angry with this dumb company and their usless workers.

Everytime I request to speak to a manager one of them says that they Wil call me back but no one does 😡 I had enough my next time is Facebook, and the ombudsmand and then the new paper I had enough of this ****!!!!!!!!

Kind regards Darren