Bad customer service by wendy

Am so disappointed today my husband n my self went to the cell c branch in rustenburg waterfall mall i was assisted by a friendly consultant and she informed my husband that our application for devices was approved and she even went the extra mile to take us to the bank n take out a bank statement but to our arrival a lady named wendy told the consultant not to assist is anymore as my husband does not have a original payslip please take note that companies due to covid 19 regulations does not issue pay slips by hand instate they have a company intranet were we are able to print payslips upon request my husband tried to explain this to wendy but were were rudely chased away by wendy insinuating that we were trying to commit ***** i was sooooo embarrassed in the shop as were sent out by wendy i value cell c as a customer hence i chose sure network over others but such bad customer services was very disappointing coming from ure company i need this lady to be dealt with n i also want an apology from her i felt i we were treated that way because we black she immediately associated our race to dishonesty...is thre anyway employment confirmation can be done to avoid being treated in such a manner i need this to be fixed at sure earliest regards