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xenia B
1 reviews | Active since Apr 2018
28 Oct 2020, 08:50
Bad Customer Service
I have been trying for months to cancel my Cell c fibre contract for months to no avail it has not been active for months yet i am still getting charged you cant contact there accounts department via phone only via email yet they don't respond. They also upped my contract price during lockdown without informing me.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
28 Oct 2020, 08:59Hi Xenia
Your Fibre contract with us has not yet completed its 24 months cycle. We will contact you to discuss the matter.
^MM
Your Fibre contract with us has not yet completed its 24 months cycle. We will contact you to discuss the matter.
^MM
Cell C's reply28 Oct 2020, 08:59
Official
Hi Xenia
Your Fibre contract with us has not yet completed its 24 months cycle. We will contact you to discuss the matter.
^MM
Your Fibre contract with us has not yet completed its 24 months cycle. We will contact you to discuss the matter.
^MM
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xenia B's updateReviewer Update
28 Oct 2020, 09:07I understand that and have been waiting for a breakdown of what it will cost to cancel it now yet i am not receiving any feedback regarding this, seems to me they are waiting for month end so they can add even more to my bill.
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xenia B's update28 Oct 2020, 09:07
Reviewer Update
I understand that and have been waiting for a breakdown of what it will cost to cancel it now yet i am not receiving any feedback regarding this, seems to me they are waiting for month end so they can add even more to my bill.
Cell C's replyOfficial
28 Oct 2020, 09:25Noted, our cancellation team will contact you.
^MM
^MM
Cell C's reply28 Oct 2020, 09:25
Official
Noted, our cancellation team will contact you.
^MM
^MM
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xenia B's updateReviewer Update
28 Oct 2020, 15:41I logged a query on Friday yet i have still received no response and if i phone they tell me my ticket number does not exist, im at a stand still now what am i meant to do to get this contract cancelled!
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xenia B's update28 Oct 2020, 15:41
Reviewer Update
I logged a query on Friday yet i have still received no response and if i phone they tell me my ticket number does not exist, im at a stand still now what am i meant to do to get this contract cancelled!