DS
Duduzile S
1 reviews | Active since Nov 2017
05 Jan 2023, 16:28
BAD CUSTOMER SERVICE
Dear Hellopeter
I am sick and tired of the bull**** service that I am getting from Cell C. I have been so patient with them and I am loosing data in the process when I am paying them. It's ****************. They gave me a sim card data that is not working. The type of service they are giving me is not right and I am not happy. I need to be attended to ASAP before I take this up yesses.
Their router and sim card are not working and I keep getting different stories from different people. One minute the card is not activated and the next it is activated and it's not the correct Can I be contacted and assisted ASAP. I am not stupid and I am your client.
Regards, Duduzile
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
05 Jan 2023, 16:55Dear Duduzile ,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please advise if you have filled in a Network Form regarding the connection issue you are experiencing?
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please advise if you have filled in a Network Form regarding the connection issue you are experiencing?
Regards
^TM
Cell C's reply05 Jan 2023, 16:55
Official
Dear Duduzile ,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please advise if you have filled in a Network Form regarding the connection issue you are experiencing?
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please advise if you have filled in a Network Form regarding the connection issue you are experiencing?
Regards
^TM
DS
Duduzile S's updateReviewer Update
06 Jan 2023, 09:30Yazini ne the question you are asking me is honestly not making sense to me. You tell me different stories everyday. I was advised to get another sim card so they can do a swim swap now I got the card and again now they are telling me that the card that you initially gave me was not used for more than 60 days and they cant do a sim swap I must go to a cell c store and I keep saying we do not have a cell c store where I am staying and where I am working. Funny because you were able to deliver the laptop and the router but you cant assist me with a sim card. What nonsense is this?
Ningazongidina. I pay you and why are you robbing me.
Ningazongidina. I pay you and why are you robbing me.
DS
Duduzile S's update06 Jan 2023, 09:30
Reviewer Update
Yazini ne the question you are asking me is honestly not making sense to me. You tell me different stories everyday. I was advised to get another sim card so they can do a swim swap now I got the card and again now they are telling me that the card that you initially gave me was not used for more than 60 days and they cant do a sim swap I must go to a cell c store and I keep saying we do not have a cell c store where I am staying and where I am working. Funny because you were able to deliver the laptop and the router but you cant assist me with a sim card. What nonsense is this?
Ningazongidina. I pay you and why are you robbing me.
Ningazongidina. I pay you and why are you robbing me.
Cell C's replyOfficial
06 Jan 2023, 09:34To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process. Please provide us with the new RICA serial number, the number in question and an alternate contact number privately.
^MN
^MN
Cell C's reply06 Jan 2023, 09:34
Official
To protect and safeguard your personal information against possible ***** a security check is a mandatory part of the SIM swap process. Please provide us with the new RICA serial number, the number in question and an alternate contact number privately.
^MN
^MN
Cell C's replyOfficial
06 Jan 2023, 09:42Kindly provide your contact number.
^MN
^MN
Cell C's reply06 Jan 2023, 09:42
Official
Kindly provide your contact number.
^MN
^MN
DS
Duduzile S's updateReviewer Update
06 Jan 2023, 09:43My contact number is the one I wrote: ***
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Duduzile S's update06 Jan 2023, 09:43
Reviewer Update
My contact number is the one I wrote: ***
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Duduzile S's updateReviewer Update
06 Jan 2023, 10:32Poor service Cell C.
I am being told another story again whilst I am waiting for a call from you guys. You asked me for my contact number and all details long time ago but you have still not assisted me. What is this? Are you robbing clients their hard earned money vele Cell C.
I am being told another story again whilst I am waiting for a call from you guys. You asked me for my contact number and all details long time ago but you have still not assisted me. What is this? Are you robbing clients their hard earned money vele Cell C.
DS
Duduzile S's update06 Jan 2023, 10:32
Reviewer Update
Poor service Cell C.
I am being told another story again whilst I am waiting for a call from you guys. You asked me for my contact number and all details long time ago but you have still not assisted me. What is this? Are you robbing clients their hard earned money vele Cell C.
I am being told another story again whilst I am waiting for a call from you guys. You asked me for my contact number and all details long time ago but you have still not assisted me. What is this? Are you robbing clients their hard earned money vele Cell C.
Cell C's replyOfficial
06 Jan 2023, 10:57 You will be contacted in 24-48 working hours.
^MN
^MN
Cell C's reply06 Jan 2023, 10:57
Official
You will be contacted in 24-48 working hours.
^MN
^MN
DS
Duduzile S's updateReviewer Update
06 Jan 2023, 10:59Hayi Bo. Shame you give customers bad service I must say. I will not recommend Cell C to anyone. No wonder your reviews are like this. Poor Poor Service. This contract term must end yessesss.
DS
Duduzile S's update06 Jan 2023, 10:59
Reviewer Update
Hayi Bo. Shame you give customers bad service I must say. I will not recommend Cell C to anyone. No wonder your reviews are like this. Poor Poor Service. This contract term must end yessesss.
DS
Duduzile S's updateReviewer Update
06 Jan 2023, 12:06I still say you guys are ******** yooo imali yami engaka ephuma every month.
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Duduzile S's update06 Jan 2023, 12:06
Reviewer Update
I still say you guys are ******** yooo imali yami engaka ephuma every month.
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Duduzile S's updateReviewer Update
06 Jan 2023, 13:00Bathong
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Duduzile S's update06 Jan 2023, 13:00
Reviewer Update
Bathong
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Duduzile S's updateReviewer Update
06 Jan 2023, 13:59Nonsense company this one. Yazi makuthiwa nonsense udoti nje. ******** people of their money sies. I regret ever taking a contract with you and I will make sure that you are exposed. Everyone is complaining about your service even your facebook page is full of people who are complaining. You are ******** but one day you will be caught.
DS
Duduzile S's update06 Jan 2023, 13:59
Reviewer Update
Nonsense company this one. Yazi makuthiwa nonsense udoti nje. ******** people of their money sies. I regret ever taking a contract with you and I will make sure that you are exposed. Everyone is complaining about your service even your facebook page is full of people who are complaining. You are ******** but one day you will be caught.