Bad customer service
Good day, Cell C has given me bad service regarding my father account who is deceased. I cancelled the contract but yet they still cannot see the payment I made for August at this stage they want me to make payment for September and they already cancelled his number so what am I suppose to pay for? If the cell phone number is deactivated. Really pathetic, payment was made on Saturday via pnp and yet they still want more money from someone who is deceased. Really ridiculous, unfortunately they need to sort this out.
Regards, Charlene Africa
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
05 Sept 2024, 11:04Good day,
Cell c has contacted me but they don't have a outcome of assisting me. I have stated that my father is deceased they expecting a deceased person to pay an account ?? The consultant directly told me it has to be paid other wise it's going to accumulate and when I asked her if she wants a dead man to pay and she stated yes. So please do tell me how will this account be paid ? Knowing my father is dead and my mother unable to do so. On the other end my mother phone number has been cancelled when I did not state the number must he cancelled. She's unable to use the number nor for prepaid. Yes I I getting told because I didn't state that in the email but yet I said my father is deased and the other number ewas register on my mother name. So how on earth is thay right ??
I would just like to say regarding a death cell c should've written off this contract. This is the worse knowing what a person must go through... please note my mother is unable to pay this account as she is disabled. Unfortunately we will not pay it .... cell c wants us to pay for an amount and yet we did not evens reactive data or the minutes ??
Kind Regards,
Kaylin Africa
Cell c has contacted me but they don't have a outcome of assisting me. I have stated that my father is deceased they expecting a deceased person to pay an account ?? The consultant directly told me it has to be paid other wise it's going to accumulate and when I asked her if she wants a dead man to pay and she stated yes. So please do tell me how will this account be paid ? Knowing my father is dead and my mother unable to do so. On the other end my mother phone number has been cancelled when I did not state the number must he cancelled. She's unable to use the number nor for prepaid. Yes I I getting told because I didn't state that in the email but yet I said my father is deased and the other number ewas register on my mother name. So how on earth is thay right ??
I would just like to say regarding a death cell c should've written off this contract. This is the worse knowing what a person must go through... please note my mother is unable to pay this account as she is disabled. Unfortunately we will not pay it .... cell c wants us to pay for an amount and yet we did not evens reactive data or the minutes ??
Kind Regards,
Kaylin Africa
's update05 Sept 2024, 11:04
Reviewer Update
Good day,
Cell c has contacted me but they don't have a outcome of assisting me. I have stated that my father is deceased they expecting a deceased person to pay an account ?? The consultant directly told me it has to be paid other wise it's going to accumulate and when I asked her if she wants a dead man to pay and she stated yes. So please do tell me how will this account be paid ? Knowing my father is dead and my mother unable to do so. On the other end my mother phone number has been cancelled when I did not state the number must he cancelled. She's unable to use the number nor for prepaid. Yes I I getting told because I didn't state that in the email but yet I said my father is deased and the other number ewas register on my mother name. So how on earth is thay right ??
I would just like to say regarding a death cell c should've written off this contract. This is the worse knowing what a person must go through... please note my mother is unable to pay this account as she is disabled. Unfortunately we will not pay it .... cell c wants us to pay for an amount and yet we did not evens reactive data or the minutes ??
Kind Regards,
Kaylin Africa
Cell c has contacted me but they don't have a outcome of assisting me. I have stated that my father is deceased they expecting a deceased person to pay an account ?? The consultant directly told me it has to be paid other wise it's going to accumulate and when I asked her if she wants a dead man to pay and she stated yes. So please do tell me how will this account be paid ? Knowing my father is dead and my mother unable to do so. On the other end my mother phone number has been cancelled when I did not state the number must he cancelled. She's unable to use the number nor for prepaid. Yes I I getting told because I didn't state that in the email but yet I said my father is deased and the other number ewas register on my mother name. So how on earth is thay right ??
I would just like to say regarding a death cell c should've written off this contract. This is the worse knowing what a person must go through... please note my mother is unable to pay this account as she is disabled. Unfortunately we will not pay it .... cell c wants us to pay for an amount and yet we did not evens reactive data or the minutes ??
Kind Regards,
Kaylin Africa