LL
Lesedi L

1 reviews | Active since Apr 2018

16 Aug 2018, 16:53

Bad customer service at Parow Mall Cell C

As a Cell C customer for almost 10 years, I've received the worst service since I've been with you. I went to Cell C store at Parow Mall and the consultant by the Name of Shaun completely ignored me.

I feel de-valued as a customer.

0
Replies (4)
Cell C
Cell C's reply17 Aug 2018, 07:52
Official

Good morning Lesedi

We honor and appreciate you as our customer. It is disappointing to learn that the store representative did not conduct himself in a professional manner and did not offer the service as expected.

This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Aug 2018, 11:55
Official

Palesa has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and provided feedback regarding this matter.

Regards
Cell C | PN

LL
Lesedi L's update27 Aug 2018, 08:13
Reviewer Update
Thank you Cell C. :)
Cell C
Cell C's reply27 Aug 2018, 11:42
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN