1 reviews | Active since Oct 2016

07 Oct 2016, 10:17

Bad customer service at cellc call centre

<p>I ve been trying to cancell my debit order for 2 months now. With no luck.</p> <p>I sent an email to custserve as advised by agents at 140.</p> <p>The response from the written correspondence was i need to send them proof that my bank acc is not active. I sent bank statement on the 9.9.2016 still no response. I call dailly no help. I ve been sent from pillar to post .now im charged R70.00 every month for return debits on the acc that has no funds, since im unemployed.Cellc is so unproffesional, they robbing ppl out their money. People dont sign up for cellc, use other providers.</p>

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Replies (2)
Cell C
Cell C's reply07 Oct 2016, 10:20
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

's update07 Oct 2016, 11:50
Reviewer Update

I recieved feedbackfrom escallation team at cellc head office.My debit order csncellation was done to my satisfication. Thank you escalation.

Regards.

Happy customer.