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MTHOKOZISI M
1 reviews | Active since Feb 2021
08 Mar 2021, 16:32
BAD CUSTOMER SERVICE AT CELL C NETWORK
I am very disappointed with the Cell C Network, I took a 24 months contract which expired on the 1st of March 2021 and nobody even bothered to call me prior to advise me that they have a policy of 30 days cancellation. So today I decided to make a call to their retentions department on 084 143 and I spoke to Teboho who also gave me a very bad attitude to resolve my query and did not show me any care at all. and now I find myself having to pay another month premium hence I will have to wait 30 days for cancellation. Query ***. Cell C SA Please intervene to this matter with agency.
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Cell C's replyOfficial
08 Mar 2021, 17:27Good Day Mthokozisi
Thank you for contacting Cell C.
Referring to the subscriber agreement terms and conditions; when the contract matures, you are required to inform us of your intentions to cancel or upgrade the contract. Should you wish to cancel the contract, you need to provide a 30 days cancellation notice.
We understand your frustration however this cannot be bypassed.
^MM
Thank you for contacting Cell C.
Referring to the subscriber agreement terms and conditions; when the contract matures, you are required to inform us of your intentions to cancel or upgrade the contract. Should you wish to cancel the contract, you need to provide a 30 days cancellation notice.
We understand your frustration however this cannot be bypassed.
^MM
Cell C's reply08 Mar 2021, 17:27
Official
Good Day Mthokozisi
Thank you for contacting Cell C.
Referring to the subscriber agreement terms and conditions; when the contract matures, you are required to inform us of your intentions to cancel or upgrade the contract. Should you wish to cancel the contract, you need to provide a 30 days cancellation notice.
We understand your frustration however this cannot be bypassed.
^MM
Thank you for contacting Cell C.
Referring to the subscriber agreement terms and conditions; when the contract matures, you are required to inform us of your intentions to cancel or upgrade the contract. Should you wish to cancel the contract, you need to provide a 30 days cancellation notice.
We understand your frustration however this cannot be bypassed.
^MM