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Nokuthula S
1 reviews | Active since Feb 2026
02 Feb 2026, 16:25
Bad Customer Service at Cell C
I'm so disappointed with the poor customer service I got from Cell C Customer Service Centre, I had a contract with them that I took at Cell C Key West Mall in April 2023 and it was supposed to end last year but due to non payment for two months during my Maternity leave my contract was in arrears and only managed to make a payment in December when I came back from Maternity leave, I called Cell C Customer Service and explained my situation and the consultant that was helping me assured me that I will get a paid up letter after 2-3 working days and they will change my number from contract to prepaid but I was so surprised to find out that my number was given to someone else and yet I did not receive a call from them
When I went to the Branch at Key West Mall, a consultant said I should go to their Head Office and he won't be able to assist me
I've been using my number for the longest time and now I have to change to a new number... Ohhh what a frustration, I won't recommend Cell C to anyone because they treat people badly.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Feb 2026, 16:39Dear Nokuthula S,
Thank you for reaching out and taking the time to share your experience with us.
We sincerely apologise for the difficulties you’ve experienced and completely understand how frustrating it must be to lose a number you’ve used for so long, especially after returning from maternity leave. We also recognise how disappointing it is when your concerns were not fully addressed during your previous interactions with our branches and customer service. This is certainly not the level of service we aim to provide.
Please be assured that your matter has been escalated to our support team for further review and investigation. They will thoroughly look into your account, contract details, and the reassignment of your number. A member of our team will reach out to you telephonically to provide assistance and update you on the progress.
We sincerely apologise for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter fairly and professionally. Your feedback is very important to us, and we are committed to ensuring your concerns are fully addressed.
Regards,
Cell C | MMa
Thank you for reaching out and taking the time to share your experience with us.
We sincerely apologise for the difficulties you’ve experienced and completely understand how frustrating it must be to lose a number you’ve used for so long, especially after returning from maternity leave. We also recognise how disappointing it is when your concerns were not fully addressed during your previous interactions with our branches and customer service. This is certainly not the level of service we aim to provide.
Please be assured that your matter has been escalated to our support team for further review and investigation. They will thoroughly look into your account, contract details, and the reassignment of your number. A member of our team will reach out to you telephonically to provide assistance and update you on the progress.
We sincerely apologise for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter fairly and professionally. Your feedback is very important to us, and we are committed to ensuring your concerns are fully addressed.
Regards,
Cell C | MMa
Cell C's reply02 Feb 2026, 16:39
Official
Dear Nokuthula S,
Thank you for reaching out and taking the time to share your experience with us.
We sincerely apologise for the difficulties you’ve experienced and completely understand how frustrating it must be to lose a number you’ve used for so long, especially after returning from maternity leave. We also recognise how disappointing it is when your concerns were not fully addressed during your previous interactions with our branches and customer service. This is certainly not the level of service we aim to provide.
Please be assured that your matter has been escalated to our support team for further review and investigation. They will thoroughly look into your account, contract details, and the reassignment of your number. A member of our team will reach out to you telephonically to provide assistance and update you on the progress.
We sincerely apologise for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter fairly and professionally. Your feedback is very important to us, and we are committed to ensuring your concerns are fully addressed.
Regards,
Cell C | MMa
Thank you for reaching out and taking the time to share your experience with us.
We sincerely apologise for the difficulties you’ve experienced and completely understand how frustrating it must be to lose a number you’ve used for so long, especially after returning from maternity leave. We also recognise how disappointing it is when your concerns were not fully addressed during your previous interactions with our branches and customer service. This is certainly not the level of service we aim to provide.
Please be assured that your matter has been escalated to our support team for further review and investigation. They will thoroughly look into your account, contract details, and the reassignment of your number. A member of our team will reach out to you telephonically to provide assistance and update you on the progress.
We sincerely apologise for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter fairly and professionally. Your feedback is very important to us, and we are committed to ensuring your concerns are fully addressed.
Regards,
Cell C | MMa
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Nokuthula S's updateReviewer Update
02 Feb 2026, 17:28I've already changed to a new number, at work and at the bank so I don't know if it's still necessary for me to get back that number seeing that I won't be using it anymore. I just need a Paid up letter and my name to be cleared.
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Nokuthula S's update02 Feb 2026, 17:28
Reviewer Update
I've already changed to a new number, at work and at the bank so I don't know if it's still necessary for me to get back that number seeing that I won't be using it anymore. I just need a Paid up letter and my name to be cleared.
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Nokuthula S's updateReviewer Update
05 Feb 2026, 13:08It's the 5th of February and I only received 1 call from Johnny saying he'll be the one handling my case and I didn't receive any email with a Paid Up letter from Cell C up until now... I'm asking myself what is taking so long for them to clear my name and give me my letter... If only I knew from the beginning, I wouldn't have taken their contract.
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Nokuthula S's update05 Feb 2026, 13:08
Reviewer Update
It's the 5th of February and I only received 1 call from Johnny saying he'll be the one handling my case and I didn't receive any email with a Paid Up letter from Cell C up until now... I'm asking myself what is taking so long for them to clear my name and give me my letter... If only I knew from the beginning, I wouldn't have taken their contract.
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Nokuthula S's updateReviewer Update
10 Feb 2026, 11:54I think I've given Cell C too much of my time and months for them to give me my Paid up letter and clear my name... I've contacted my Legal Adviser, I'm no longer interested in what they have to communicate with me about this whole matter.
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Nokuthula S's update10 Feb 2026, 11:54
Reviewer Update
I think I've given Cell C too much of my time and months for them to give me my Paid up letter and clear my name... I've contacted my Legal Adviser, I'm no longer interested in what they have to communicate with me about this whole matter.
Cell C's replyOfficial
10 Feb 2026, 12:03Dear Nokuthula S,
We sincerely apologise for the frustration and the time this matter has taken. We understand your decision to involve your Legal Adviser and respect your choice. Please be assured that your case remains on record, and any pending updates, such as the paid-up letter and ITC clearance, will still be processed according to our procedures.
We regret the inconvenience caused and appreciate the patience you’ve shown thus far.
Regards,
Cell C | CM
We sincerely apologise for the frustration and the time this matter has taken. We understand your decision to involve your Legal Adviser and respect your choice. Please be assured that your case remains on record, and any pending updates, such as the paid-up letter and ITC clearance, will still be processed according to our procedures.
We regret the inconvenience caused and appreciate the patience you’ve shown thus far.
Regards,
Cell C | CM
Cell C's reply10 Feb 2026, 12:03
Official
Dear Nokuthula S,
We sincerely apologise for the frustration and the time this matter has taken. We understand your decision to involve your Legal Adviser and respect your choice. Please be assured that your case remains on record, and any pending updates, such as the paid-up letter and ITC clearance, will still be processed according to our procedures.
We regret the inconvenience caused and appreciate the patience you’ve shown thus far.
Regards,
Cell C | CM
We sincerely apologise for the frustration and the time this matter has taken. We understand your decision to involve your Legal Adviser and respect your choice. Please be assured that your case remains on record, and any pending updates, such as the paid-up letter and ITC clearance, will still be processed according to our procedures.
We regret the inconvenience caused and appreciate the patience you’ve shown thus far.
Regards,
Cell C | CM