Bad customer service and unreliable

I am appalled on the service I am receiving from Cell C, I am trying to get an upgrade and have my months ammended for my contract since Monday. I phoned Cell C last week and I was told that if I want to upgrade I need to pay an ammendment fee of R4500 of which I did and it it will take me 48 hrs to do an upgrade. It is now 5 days later, I am being put from one department to the other. As I type right now I was spoke to a consultant who also was not sure what to do with me. I sent them a message on twitter no one is responding<br> I am beyond revolted with this network, to think I have been with them for a long time and now they will loose a good paying customer becasue of the service and incompetence. I even give them a reference number for my call no one still comes back to me.<br> Since Monday till today, I am being put from one dept to another, there is no dept at cell c I have not been been put through because no one seems to know what they are doing. I am sitting here with no device and have paid all my money to them as was advised so I can get upgraded.<br> <br> I have to say I am revolted and seething with this company,NO ONE MUST EVER USED THAT NETWORK EVER, no one seems to know their job