Bad Customer Service and Shocking allegations

I created a report previously and sent an email to Cell C head office regarding a faulty phone and bad service from Naeem Botha, a cell C representative. The head office complaint was very much delayed and it took two emails to gain a reply from them. Naeem, rep**** stating that my partner and I were lying in regards to him not assisting us correctly and stating that he was absolutely calm and handle the 'situation' with ease. In reality he was arrogant, rude and aggressive. If a customer returns within the 7 day period stating an issue with the device it is protocol and policy for the phone to be sent in to the test center in order to create an RMA number. Naeem would not allow me to send the phone and did not assist in attempting to aid my concerns. He did not give me the head office number nor the contact details for someone who was better equipped to answer my questions. He was unable to answer anything himself. The team at Waterfront Cell C are extremely unhelpful and rude and i have had the worst service from them. My partner has been with Cell C for over 2 years and has another contract with them. We are seriously dissapointed with Cell C as a brand and service provider.