Bad customer service and ridiculous billing

I just received my second contract with cell c i hv been with them for many years. As a customer i should be getting the best customer service but it was not like that. I was told there will be a prorata debit 2 days after activation but there was a 214 debit that is called a test debit i wont be refunded and there will be another debit 5days after the debit. The service has became pathetic n the stuff is *********** this company is going to loose loyal customers like me