BAD CUSTOMER SERVICE AND COMMUNICATION

<p>my wife and I signed up for a contract for 2 phones with them in Feb only for one of the phones to start heating up two days after purchase, due to my busy schedule i could never make it to the shop on time as they would be cloed by the time i got their, eventually i managed to get their on time a week after recieving the phones and i was told that if the i return the phone i wont get any loan phone, this could have caused a major inconvince for me so i said id coe back once i had an alternative phone. we went back on the 27th of March to return it as the phone was now over heating very bad and could bearly last an hour with its battery even when not in use.</p> <p> </p> <p>after returning it two months down the line no communication from cell c about the phone till i sent them a message on twitter them on the 7th of May . they replyed and said they would find out what was going on after a day they called me back saying they will charge us R1800.00 for the repairs on the phone as i had damaged the phone.</p> <p> </p> <p>the fustration my wife and i are going through is just too much right now</p>