Bad Customer Service and Account handling!!

Good Day,<br> <br> I have been billed for the second time for my accounts that have been settled in November 2015.<br> This has result in damaging my credit record as well as bank charges.<br> <br> As discussed with Derrick, my settlement amount will be R229.00 as per telephonic discussion.<br> He has also advised that my contract will be terminated with immediate effect and activated on prepaid.<br> <br> I have spoken to 2 consultants advising this settlement payment will be paid by the end of January 2016 and enquired if my accounts have been terminated and they have confirmed this.<br> <br> The service from Cell C is pathetic. I would like a response from a competent consultant with regards to my accounts and its termination. Payment has been made so this should be good enough reason for my account to be closed. <br> <br> I would never recommend Cell C to anybody as they are unable to deliver a simple service to a loyal customer for 8 years. I will definitely be changing my networks for all 3 my devices to a network that can deliver a promising service.<br> <br> Regards,<br> Nicole