Bad customer service AGAIN

Why do one have to write a review to get better customer service out of you??? My parents put in a request for you to come test the network coverage where they live. On Monday someone called my mother and when she asked to speak to someone that understands Afrikaans the person only said that they dont understand what she said and put the phone down! I called the Cell C Fleurdal and reported the incident. They put on the request for someone that can understand Afrikaans to call my mother back... guess what they called and only English again but this time they said they will ask someone to call her back... call back few minutes later only English again and when she asked to talk to someone else the person again just hang up on her!!! Again!!! Seriously it this they way to treat PAYING customers??? If a debt order doesn't go through at the end of the month you are quick to threaten us to get the payment but when we as customers have a problem this is how we get treated. This is unacceptable! I dont believe for a second that in your whole company there isn't one person that can speak or understand Afrikaans!!!! Cell C Fleurdal Bloemfontein service is good but as soon as Cell C customer service department has to get involved because this is the service that we received. I am at a point where I won't suggest Cell C to anyone!!!