Bad Customer Service

Their Customer service is very bad , in 23 October 2021 i missed the debit order and on the 25 october 2021 i did EFT. i called them after making payment the urgent told me to send proof of payment of which i did.2 days again i called to check if the funds are allocated the urgent told me my accounts are up to date my funds are allocated on the 16th of November 2021 Cell C tried to debit me double the amount when i called the urgent and now the Urgent tells me all my accounts are in errears for october . when i explain that i have sent proof of payment i was asked to send my proof of payment again of which i did.Fast forward i have sent proof of payment 4 times each time i call i am asked to send again .now my accounts are in arrears for 2 months when i have paid.

Its now affecting my credit record and i have called many times today i called 3 times with no help.

below are the emails i have sent my proof of payment : ***, *** ***