SP
Suleen P
1 reviews | Active since Nov 2021
09 Nov 2021, 09:25
Bad customer service
Bad service from them. Quick to phone to sell contracts etc but when you have an issue there is no response, they don't phone back and not helpful at all.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
09 Nov 2021, 10:27Good day Suleen
Thank you for getting in touch with us.
Please provide us with a brief description of your query via private reply.
We would like the opportunity to assist and have it resolved.
^YM
Thank you for getting in touch with us.
Please provide us with a brief description of your query via private reply.
We would like the opportunity to assist and have it resolved.
^YM
Cell C's reply09 Nov 2021, 10:27
Official
Good day Suleen
Thank you for getting in touch with us.
Please provide us with a brief description of your query via private reply.
We would like the opportunity to assist and have it resolved.
^YM
Thank you for getting in touch with us.
Please provide us with a brief description of your query via private reply.
We would like the opportunity to assist and have it resolved.
^YM
SP
Suleen P's updateReviewer Update
11 Nov 2021, 09:17I am due for an upgrade. But when my husband went to upgrade they said he couldn't. The contract is on his name. He is under debt review but 2 years ago when he was also under review he could upgrade. The contract is paid up to date and I even buy extra data. I use the phone and contract and I make the payments. When we went to find out what other alternatives there are, the customer service lady said she would phone back and she still hasn't. I want to know what else we can do to upgrade or transfer the contract or what are the options. And why could he upgrade 2 years ago but not now?
SP
Suleen P's update11 Nov 2021, 09:17
Reviewer Update
I am due for an upgrade. But when my husband went to upgrade they said he couldn't. The contract is on his name. He is under debt review but 2 years ago when he was also under review he could upgrade. The contract is paid up to date and I even buy extra data. I use the phone and contract and I make the payments. When we went to find out what other alternatives there are, the customer service lady said she would phone back and she still hasn't. I want to know what else we can do to upgrade or transfer the contract or what are the options. And why could he upgrade 2 years ago but not now?