Bad customer service.

Hi there,

My name is Sinovuyo.

I took a contract from Cell C and I decided to settle the contract because I had troubles with their network back and I settle in May and I was able to use the device for about a month. After I wasn't able to use it.

went to store and they couldn't figure out what's wrong with it .then they decided to book in for repairs that was on the 12th of July. I was advised a time scale of 21 days.

I went back to the store after 21 days and I was told the device is blacklisted and they haven't returned it.

I was cool to give them sometime again, I kept returning to the store and check if they have returned my phone. Till today I haven't got my phone .

I'm not happy I spend my lunches returning to the store from July till October and I haven't got it . when I ask them where's my phone no one can answer me. when we call repair customer service they transfer us to legal and they cant assist me.

its been more than 3 months without my phone, I lost everything I cant even get in touch with my family. My mom is sick I need to keep on checking her but since I don't have phone because of Cell C I cant!

Please help me!!

kind regards

sinovuyo.