1 reviews | Active since Feb 2015
Bad customer service
I'm having a contract with Cell C that is running for the longest time and right now I'm disappointed at their customer service. In March 2022 my contract was due for upgrade, i upgraded with a phone and within few weeks I've changed my mind and returned phone to Cell C. They send to courier to come and collect the phone and they kept on deducting money from me for the handset. I only picked it up in December that they are billing me for the returned phone. And since then i've been logging calls and been taken from one agent to the other until now there is no resolution. All i've asked for was for them to send me that phone that i was paying and credit me for those period they were billing me and i will have the phone for the remainder of the period then we part ways with them. i have multiple reference numbers, ***, ***; ***; ***; ***;***. i dont even know which one to quote.
i don't understand the why is this taking forever to resolve. getting a call from the consultant and asking few questions and promising to call back and never does is no progress. All this are just another delay tactics for another month end and they deduct like all is in order. i'm still not happy with the progress. i'm getting frustrated daily not having a phone and i'm paying for a phone.
please can i get a once off call to resolve this matter.
thank you;
i don't understand the why is this taking forever to resolve. getting a call from the consultant and asking few questions and promising to call back and never does is no progress. All this are just another delay tactics for another month end and they deduct like all is in order. i'm still not happy with the progress. i'm getting frustrated daily not having a phone and i'm paying for a phone.
please can i get a once off call to resolve this matter.
thank you;