Bad customer service

CellC is the most terrible selphone network I have ever came across. On the 17 March I have purchased airtime and not even five minutes later my airtime was gone. I phoned customer service 3 times and only on the 3rd call someone has logged my call and I was send a reference number I was told that it would take 24-48 ours to investigate. As I phoned back this morning (19 March) I was told they can't assist me because they are sure the person that helped me told me 24-48 ours working days. As that information wasn't given to me on the day by the person that helped me. Now I would like to add that CellC is pathetic when it comes to service and customer service and ass it is I have numerous problems with CellC the last 3-4 months and I am fed up as I am going over to another service provider. I will not recommend that anyone uses cellc or any of their services.