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senzekile M

1 reviews | Active since Dec 2014

12 Feb 2016, 10:49

Bad customer service

I went to the Germiston branch to submit a form Sunday n I was told within 48 hrs my phone will be fine, now they are busy making me run around telling me about the main office and no one has called me back, I struggled even with swim swap, all the time I need to be running after them for follow up, ever since I got this contract I really regret, they have bad customer service.<br>

0
Replies (1)
Cell C
Cell C's reply12 Feb 2016, 10:53
Official
Hello kwandiswa,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN