RA
Reubenette A

1 reviews | Active since Feb 2013

02 Feb 2016, 08:21

BAD CUSTOMER SERVICE

Hi <br> <br> I am highly ****ed at how my call was handled when dialing your call center 084140 this morning starting from 07:59 - 08:10 calls was answered but the agents never spoke and then kept putting my call of or to your rating service without saying a word the last lady i spoke to her name was NOLO ,,, she was just as rude and spoke her language and then dropped my call to your rating service then i called again and was assisted by a lady and asked then for the manager she assisted me as should and transferred me to her manager and then the manager did the same spoke but never took my call <br> <br> now really do you call it customer service thats so bad and i see where they get it from cause even the manager did that<br> <br> then another thing i called your call center twice this week yesterday and today to confirm my payment due and both times was advised that you system said 209 and thats what i paid i will not be held accountable for any payment due other then that for the month of January as i called and was advised twice of the same amount i even received an sms<br> <br> HIGHLY DISSAPOINTED IN YOUR SERVICES provided and this so early in the morning

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Replies (1)
Cell C
Cell C's reply02 Feb 2016, 08:41
Official
Hello Reubenette,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN