BAD CUSTOMER SERVICE

Good day<br> <br> Early October I took a contract with cell c, the consultant by the name of Lerato called and explained the procedure and I was happy with what was said as far as I was being explained to.<br> <br> I received my phone two weeks late, according to my knowledge I pay the amount of R489.95 per month and receive R 100.00 airtime. The lady told me that my line will be an open line and I must call and set the limit, which I did.<br> <br> Then after my air time was finished I tried buying airtime, it told me that im not allowed to buy airtime,and I must call the call center to increase my limit, which I don't understand because when Lerato called me she did not tell me that I wont be able to buy my own airtime. I am a very unhappy customer as I called the call centre and every person I spoke to told me they cant help me.<br> <br> This whole situation is really frustrating for me and it leaves a very bitter taste in my mouth.<br> <br> Please assist urgently.<br> <br>