AG
Avania G
1 reviews | Active since Mar 2015
17 Dec 2015, 19:11
Bad customer Service
Called CellC to assist my dad in getting balance outstanding on his account as he is abroad and wants me to make payments on his behalf.Was transferred to a guy who claims to be a consultant/teamleader Lehlohonolo Mashilela.He blankly refused with a terrible attitude then cutcall.I redialled and spoke to him and asked if this the type of customer service cellc offersd and he blindly said yes and laughed about it..Pathetic rude and arrogant guy.Am I supposed to let my dads debt be unpaid ???
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Cell C's replyOfficial
18 Dec 2015, 07:27Hello Avania G,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the consultant did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the consultant did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply18 Dec 2015, 07:27
Official
Hello Avania G,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the consultant did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the consultant did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN