1 reviews | Active since Mar 2014
Bad customer service
Dear Hello Peter,
I'm reaching out for your assistance with a matter involving Cell C. On 11 August 2025, I was offered a contract renewal by a Cell C consultant, and I requested that they collect the phones on 14 August 2025 as I do not wish to keep the phones.
Despite my efforts to contact Cell C, they have not collected the phones and have been sending me on a wild goose chase. I am now being told that they will debit my account, but I am left with the phones and no resolution. The consultants I speak to promise to call back, but this has not happened.
I kindly request that you assist me in having Cell C collect the phones as originally requested. I do not want to keep the phones and would like this matter resolved as soon as possible.
Thank you for your help.
Best regards, Lerato Lethwane
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
Please be assured that your concern has been escalated to our dedicated team for urgent assistance. They will review the situation and contact you directly to arrange the collection of the phones as per your original request.
We understand the frustration caused by the delays and lack of follow-up, and we are committed to resolving this matter as quickly as possible.
Regards
Cell C | DA
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
Please be assured that your concern has been escalated to our dedicated team for urgent assistance. They will review the situation and contact you directly to arrange the collection of the phones as per your original request.
We understand the frustration caused by the delays and lack of follow-up, and we are committed to resolving this matter as quickly as possible.
Regards
Cell C | DA