Bad customer service.

For the past few months my family and I have been receiving pathetic service from CellC's call centres. CellC tries so hard to gain customers by buying out their previous contracts, yet they cant keep their current customers happy. I will definitely be spreading the word about CellC's pathetic service. We have had endless trouble attempting to separate an account and get my bill to be debited from my own bank account instead of my Dads. My Dad is the account holder but since I am now employed in Johannesburg it was requsted that my telephone bill be debited from my own bank account. making several phone calls to CellC, we have still been unsuccessful, as the agents have all given us different stories. It was also brought to their attention that we had a death in our family, therefore the debit order did not go through, and my Mum called in to inform accounts that it can be debited on the 12th of December. To our family it seems that Cellc has no Sympathy for a grieving family as they have suspended all our lines at a time when we need it the most to make arrangments. Sadly we least expected this kind of service from Cellc, but it is what we received.