Bad Customer Service

Good morning,<br> <br> I app**** for a CELL C contract in July and I qualified for a Blackberry Z3, which I have been using since then until on the 08/11/2015. On the 9th the phone did not want to charge its battery did not respond.<br> I then took it back to the boulders branch where I initially app**** and the consultant advised that the phone has to be sent for repairs because they could not also detect what the problem is and I agreed.<br> I was told it would take 7 to 14 working days and that was the agreement.<br> <br> I have been waiting for their response until when I contacted them and I spoke to different consultants in repairs department and I have been sent from pillar to post.<br> <br> The only person who was able to assist me was Dipuo in the repairs department and she resolved my query and explained to me that their department was unable to fix the device and will get escalate the matter so that I get a new device that and that was on 01/02/2015 of which she did and advised me to collect the device at the boulders branch,\ Thanks for her good customer service"<br> <br> Now yesterday on the 02/02/2015 I went to the boulders branch to collect the device I get there and I am being told that Blackberry Z3 is n"""