Bad customer service

My number is ***

I still haven't received a call. And this has been a problem since the 30th of October 2020. Elaine Jack, Kathleho Pitso and Brianna Smit sent me multiple emails about the payment I have to do in order to get my wifi connected to the internet and my account up to date. The moment I did the payment I expected my wifi to have internet access but that's not the case. When I go to cell c in N1 city and the guy that's been helping me (Apiwe) calls head office, they open the line but only for a few days,then they close it again. When I ask them why the line is closed,they reply with I haven't made a payment in 3 months. But I already sent them proof of payment and they sent me an email stating they received the proof of payment. But now they can't locate the money. Everytime I call the call centre no one picks up, but when I go to cell c and they call the centre they pick up in seconds then they tell me I don't have to go in to cell c if I have a problem I can call myself, but when I do no one answers the phone. I was just there yesterday and the same thing happened. They claim to have located the money then my line is open just for one day then they close it again. When I ask them why they closed the line, they said they can't locate the amount that went off on October the 30th. It's like they just gave me empty promises so that I can stop pestering them. My account is up to date but my wifi is not connecting to the internet because they have yet to locate the money that they debited out of my account on the 3oth of October.

I'm still waiting for the confirmation letter, they told me that the payment went through and it's showing on their systems but my wifi is off again.