MN
Mzwandile N
1 reviews | Active since May 2012
25 Sept 2015, 17:36
Bad customer service
Today the 25 september 2015, I went to cell c in gateway for collevtuon of my contract card modem. The person who was helping me was veru rude to me. He told me that my contract is invalid. It is for one month only. And he was busy witjh other customers while i was waiting for him finish my querie. I told him to cancel my contract. When I tried ti call cell c to report his behavior. The put me on options that didi not suit my needs. Plrase help.
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Cell C's replyOfficial
26 Sept 2015, 07:16Hello mzwazwe,
Thank you for notifying us of the above.
We apologise for the unsatisfactory service and inconvenience caused. This matter will be escalated to the store Manager to have this kind of behavior rectified.
We want all our customers to be given proper service and be treated with respect. This is not the norm or standard of service we strive for.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologise for the unsatisfactory service and inconvenience caused. This matter will be escalated to the store Manager to have this kind of behavior rectified.
We want all our customers to be given proper service and be treated with respect. This is not the norm or standard of service we strive for.
Regards
Cell C | PN
Cell C's reply26 Sept 2015, 07:16
Official
Hello mzwazwe,
Thank you for notifying us of the above.
We apologise for the unsatisfactory service and inconvenience caused. This matter will be escalated to the store Manager to have this kind of behavior rectified.
We want all our customers to be given proper service and be treated with respect. This is not the norm or standard of service we strive for.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologise for the unsatisfactory service and inconvenience caused. This matter will be escalated to the store Manager to have this kind of behavior rectified.
We want all our customers to be given proper service and be treated with respect. This is not the norm or standard of service we strive for.
Regards
Cell C | PN